Question 1

Does iAge take commission on bookings?

Accepted Answer

No. Never. Whether a patient books online, in person or by phone, iAge charges 0% commission. You pay the monthly subscription and nothing else. Card payments run through your own SumUp account at SumUp's standard rates, paid directly to SumUp, with no margin added.

Question 2

What does the AI in iAge actually do?

Accepted Answer

Three things, always under the clinic's control: it analyses patient questionnaires into structured clinical reports translated into the patient's language; it answers questions grounded in the clinic's own documents and current medical literature; and it drafts administrative actions such as rescheduling, coupons and staff changes, which only happen after a human approves them. The AI proposes; the team approves.

Question 3

How much does iAge cost?

Accepted Answer

Three plans, priced per clinic rather than per user: Essential EUR 69 per month for up to 3 practitioners, Professional EUR 119 for up to 10, and Premium EUR 249 for unlimited practitioners and multiple locations. Paying annually saves around two months. AI clinical reports and the AI assistant are included on every plan, not a paid extra.

Question 4

What counts as a practitioner?

Accepted Answer

Anyone who can be booked: doctors, therapists, aestheticians, instructors. Reception and administrative accounts are free and unlimited on every plan, so you only count the people patients book time with.

Question 5

Is patient data safe, and is it used to train AI models?

Accepted Answer

Each clinic runs in its own isolated database, so one clinic's data is never mixed with another's. Access is controlled by granular per-user permissions, sensitive operations are audit-logged, and patients can export or request deletion of their data in line with GDPR. Patient data is never used to train shared AI models.

Question 6

Which languages does iAge support?

Accepted Answer

The platform runs in English, Portuguese, Spanish, French and German, and each patient chooses their own. Clinical reports are delivered in the patient's language automatically: the practitioner writes in theirs, the patient reads in theirs.